wakazi
How it works
Wakazi · Nairobi
Hire a plumber in Nairobi
From leaking pipes in Kilimani to full bathroom refits in Ruaka, Nairobi runs on plumbers who show up and do clean work. On Wakazi you post a Request once, browse plumbers' Service Offers and reviews nearby, and connect when you find the right one — no phone-tag, no guessing who is any good.
Services you can book
- Drain unblocking
- Leak repair
- Pipe installation
How Wakazi checks workers
Every worker confirms their email before they can take ordinary work, and needs a current “ID checked by Wakazi” badge before travelling to an in-person job: a Wakazi reviewer compared their government ID with a live selfie (it is not a government-database check). Profiles carry facts you can check at a glance: ratings and written reviews left only by customers who actually completed the work — free for everyone to read; and a reliability score built from real response and completion signals — never self-declared. Where the law requires a licence, a service opens on Wakazi only once Wakazi can check that licence with its issuer. Work photos come from the worker's own portfolio, and no phone number or exact location is ever shown before you connect.
How booking works
-
Post a Request or browse Offers
Describe what you need — text, voice or a photo — and let the AI helper draft a clear plan you confirm. Or browse real Service Offers from nearby workers.
-
Choose a worker
Read their offer, skills, typical rate, availability, ratings and work photos. No endless lists — just the people who fit.
-
Activate the Work Session
A digital Session activation opens chat, calls, live arrival tracking and the arrival PIN. Agree the service price and payment directly between you.
Common questions
How do I agree the price with the plumber?
You set a budget when you post, and you confirm scope and price in the chat once you connect — before any work starts. The payment itself is between you and the plumber; Wakazi never takes a cut of it.
What about urgent leaks or bursts?
Post the Request and mark it urgent: the nearest plumbers get notified instantly, so an emergency reaches available workers in minutes instead of hours of calls.
What does it cost to hire a plumber?
Posting a Request and browsing Service Offers is free. To open chat, calls and live tracking for a job, the customer activates a digital Work Session — a small digital purchase priced by the app store for your country. The service payment itself is between you and the worker; Wakazi never takes a cut of it, and free Core keeps ordinary work access open for everyone.
Do workers see my exact address?
No. Before you connect, both sides only ever see an approximate, grid-rounded area. Your exact location and phone number stay hidden until you and the worker agree to work together — and the same privacy applies to the worker.
How do I know the worker is qualified?
Every worker has confirmed their email, ratings come only from real completed work, and the reliability score reflects actual response and completion history. Workers need a current “ID checked by Wakazi” badge before travelling to an in-person job: a Wakazi reviewer compared their government ID with a live selfie; Wakazi does not check a government database. Where the law requires a licence, the service opens only once Wakazi can check it, and the licence then shows its issuer, scope and the date Wakazi checked it.
Ready to hire a plumber?
Download Wakazi free, post a Request or browse Service Offers, and connect with workers nearby — read their reviews first. Free Core keeps ordinary work open for everyone.