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Help & learning

Help & learning

Guides and answers for getting started, Requests and Offers, Work Sessions, payment and your account.

Getting started

Create your account (18+), choose customer or worker, and verify your email.

Requests & Offers

Customers post Requests or browse Offers. Workers publish Offers and see real opportunities.

Work Sessions

Chat, calls, arrival tracking, arrival PIN and progress in one place.

Payment & refunds

Digital purchases go through the app store. The service payment is private. Refunds follow store policy.

M-PESA GlobalPay

If eligible, add your M-PESA GlobalPay virtual Visa card to your Apple or Google account and use it like any card the store accepts. Wakazi never asks for your card number and never charges M-PESA directly.

Account & deletion

Delete your account any time from the app. Deletion does not cancel a store subscription.

Help & learning

Original guides

How to hire with confidence in Nairobi

Check the ID-check and licence facts, read reviews from completed work, agree the price and place before the session, and keep payment private.

Author: Wakazi team · Reviewer: Wakazi editorial · Updated: 2026-09-07

How to get your first jobs as a fundi

Publish clear Offers with real photos, keep availability current, and respond to Requests that fit your skills.

Author: Wakazi team · Reviewer: Wakazi editorial · Updated: 2026-09-07

Source control: guides describe Wakazi's own product only — no third-party data, no fabricated statistics.

Talk to Wakazi

For account help or community-program enquiries, email the Wakazi team. Do not send passwords, sign-in codes, identity documents or payment details.

support@wakazi.app